Call or email us at sales@tencell.com
You may place an order on our website or by emailing sales@tencell.com.
The minimum order is $250 USD or the respective amount in your chosen currency
Use the search bar on the top of the website to search by full or partial part number.
NC/NR stands for Non-Cancellable/Non-Returnable. Please note that once confirmed by the factory we are unable to cancel your order, so please be aware of this when placing any order on factory lead-time. Furthermore, we will expect pre-payment in full for all orders that are custom or backordered from the factory.
Yes, moments after placing an order you will receive an e-mail with your details confirming that your order has been received.
We accept several payment methods: Credit Card (Visa, MasterCard, American Express), Debit Cards (Visa Debit, Maestro), Wire Transfer or NET account (subject to terms). Please note that we accept payment in GBP, USD and EURO.
Yes. If we are franchised or stockists for the product being ordered, the website will allow you to purchase larger quantities. You may also backorder items that we have no inventory on.
When submitting your order online your card your credit card will be charged. If you have multiple shipments from one order you will see one charge per shipment.
This is dependent on the stock location, however please allow upto 5-7 working days for delivery. As we have multiple warehouses we might need to consolidate your order prior to dispatch. If there is a backorder please follow the advertised lead-times. Your account representative will be able to assist you with this.
From our warehouse in the UK.
You can e-mail us at sales@tencell.com.
Call +44 1212 33 99 66 or e-mail sales@tencell.com.
GB857 0998 71.
Yes, at our discretion and dependent on a credit check. Please email sales@tencell.com for the account application form.
Factory lead-time is defined as the amount of time specified by the manufacturer before you will take delivery of the goods. This is only relevant if we don't have stock at one of our warehouses. Please note that whilst our information is updated on a daily basis, sometimes lead-times can be reduced, or increased, by the manufacturer at their discretion. All factory lead-time orders are NC/NR so please confirm the lead-time with your account representative prior to placing your order.
TenCell accept returns subject to the terms outlined on our T&C's. We will replace the product or refund your money at our discretion. A Return Merchandise Authorisation (RMA) number must be obtained prior to returning product. Please e-mail sales@tencell.com to gain an RMA number. Please note that all returns should be made within 14 days of delivery and be accompanied by the original invoice number, RMA paperwork, and a brief explanation of the reason for the return.
Full details can be found HERE
The 'Proforma' payment option is for customers that do not hold a credit account with us. Customer can request this, they will then be provided with a Proforma Invoice against which they will need to make payment.
** Please be aware that no stock will be reserved until payment has been received by Tencell.
Shipping costs vary, depending on (volumetric) weight and country location. These costs will be automatically added to your invoice, however Tencell reserve the right to contact you prior to dispatch for any unusually heavy or bulky items. We do not ship on customer accounts as this would invalidate our insurance policy.