Frequently Asked Questions |
Ordering & Search |
Can I check pricing or place an order via the phone, e-mail, or fax?
Absolutely. Feel free to contact us using any of those methods. |
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How do I place an order?
Either by email, fax or Instant Messaging. |
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How do I search for a part?
Use the search box to enter the part number only. Even if it is only a partial part number, all variations will show up. |
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What is the minimum order?
$300 outside the UK. |
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There is no pricing on the product page – what do I do?
You can contact us via Instant Messaging or call, email or fax us. We will respond quickly. |
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Will I receive an e-mail confirmation after placing an order?
Yes. |
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Payment Information |
How do I pay for my order?
Credit Cards: Visa, MasterCard, American Express
Payment in advance: wire transfer/TT
Cheque: once payment has cleared we will dispatch the goods |
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When is my Credit Card charged?
On the day the goods are shipped. |
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Do you offer Net30 Terms?
Wholly depends on the client and their financial status. |
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| Shipping Information |
How much is shipping?
Varies depending on size and weight. We can ship on your account or we can obtain a shipping quote and invoice you directly. |
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Do you ship internationally?
Yes. |
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Will I receive an e-mail confirmation after placing an order?
Yes. |
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When will my order ship?
In stock parts will ship same day (depending on location). If we have to transfer the stock from one location it will take an additional 2-3 days depending on the time your order is confirmed. Otherwise they will run to manufacturer lead times. Please contact us by logging in and selecting the ‘live chat’ button for an exact ETD. |
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What is the cut-off time for same day shipments?
14:00 GMT |
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How do I get a tracking #?
Just contact us and request one. |
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